POLICIES

At Gofounder Private Limited, we are committed to maintaining a transparent and customer-first approach. We aim to provide a seamless experience to our Consumers and Independent Distributors and have established a structured grievance redressal system to ensure timely and effective resolution of any concerns[cite: 20, 21].

Compliance Assurance

We strictly adhere to the provisions of:

• Consumer Protection Act, 2019
• Consumer Protection (E-commerce) Rules, 2020
• Consumer Protection (Direct Selling) Rules, 2021

All Independent Distributors are also directed to comply with these regulations in their conduct and operations[cite: 22].

Grievance Registration Channels

Grievances can be registered through any of the following modes:

• Telephone Calls
• Written Applications
• E-mails
• Walk-ins
• Online Grievance Cell at www.gofounder.in

Each grievance received is:

• Entered into our internal grievance software
• Assigned a unique tracking ID
• Acknowledged within 48 hours

The tracking ID is shared with the complainant via their registered mobile number and email ID for further follow-up[cite: 23].

Tracking & Resolution Timeline

Every grievance is logged and monitored. The Grievance Redressal Officer (GRO) ensures resolution within 30 days of receipt. In case of a delay, the complainant is informed of the reason via registered contact details[cite: 24, 25].

Grievance Redressal Officer

Email: support@gofounder.in
Contact No: +91................. [cite: 26]

Escalation Process

If the resolution is unsatisfactory, the Consumer / Independent Distributor may:

• Approach the National Consumer Helpline or State Consumer Helpline
• File a complaint with the Consumer Forum / Court having appropriate jurisdiction [cite: 26]

Contractual Note

This mechanism forms an integral part of the Independent Distributor Agreement. For ease of access, it is published separately and not reproduced in the agreement itself[cite: 27].

This Shipping Policy governs the delivery and logistics procedures followed by M/s Gofounder Private Limited (“Gofounder” or “the Company”) for all product orders placed via its official website www.gofounder.in , Company Offices, or authorized franchisee outlets[cite: 1].

1. Order Placement Options

A. Pickup from Office / Franchise Outlet

• Orders can be placed directly at any Gofounder office or franchise outlet. [cite: 2]
• Accepted payment modes: Cash, Demand Draft, Credit Card, Debit Card [cite: 3]
• Pickup Hours:
  • Monday to Friday: 10:00 AM – 06:00 PM
  • Saturday: 10:00 AM – 01:30 PM
  • Sunday: Closed
• Please refer to the official website for updates. [cite: 3]

2. Delivery Guidelines

• Orders are generally dispatched the next business day. [cite: 4]
• Orders placed after 2:30 PM on Saturdays are dispatched the following Monday. [cite: 5]
• Estimated delivery time: 2 to 7 working days, depending on the delivery location. [cite: 6]
• No deliveries on Sundays or national holidays. [cite: 7]

3. Shipping Terms & Product Acceptance

• All shipments are dispatched in perfect condition.
• Customers must check the shipment at the time of delivery. Signing the delivery note confirms receipt in good condition. [cite: 8]
• Do not sign the delivery note if the package is damaged or incomplete. [cite: 9]
• Hidden damages must be reported to the company within 24 hours of receipt. [cite: 10]
• Failure to report within 24 hours will be treated as final acceptance of the goods. [cite: 11]

4. Serviceability

• Delivery addresses and pin codes are verified before payment. [cite: 12]
• In case a location is not serviceable, the customer may provide an alternate address. [cite: 13]

5. Product Ownership & Risk

• Ownership and title of goods transfer to the Customer/Independent Distributor only after full payment and delivery. [cite: 14]
• Risk of damage/loss passes to the customer upon delivery. [cite: 15]
• Customers must ensure packaging is intact before accepting delivery. [cite: 15]

6. Refusal of Delivery

• If a customer refuses or fails to accept delivery, they may be liable for related losses or charges. [cite: 16]
• The company may evaluate the situation and, at its discretion, decide on redelivery or refund in accordance with its Refund Policy. [cite: 17]

7. Governing Law & Dispute Resolution

• Any disputes shall be resolved through arbitration under the Arbitration and Conciliation Act, 1996. [cite: 18]
• The sole arbitrator will be appointed by the Company. [cite: 18]
• Jurisdiction: District Courts of Delhi (India). [cite: 19]
• The decision of the arbitrator shall be final and binding on all parties. [cite: 19]

At Gofounder Private Limited, we are committed to delivering high-quality wellness and lifestyle products to our Customers and Independent Distributors. However, if our products fall short of your expectations or arrive with defects, we provide a clear and fair return, refund, and exchange policy[cite: 37, 38].

Please read this policy carefully. By engaging with our products or services, you agree to the terms outlined herein[cite: 39].

Return / Exchange Eligibility

In case of dissatisfaction, manufacturing defect, or damage in packaging, Customers or Independent Distributors may initiate a return or exchange request within 30 days from the invoice date, provided the issue is reported within 3 days of delivery[cite: 40].

Return/Exchange requests can be made by contacting our support team at:
+91-.................
support@gofounder.in [cite: 41]

General Conditions

• Products must be in marketable condition: unused, sealed, undamaged, not expired, and in original packaging.
• No return or refund will be accepted for products intentionally damaged or misused. [cite: 42]
• Gofounder reserves the right to determine product condition based on internal quality checks. [cite: 43]

Buyback / Return Policy

• If the product is in marketable condition and returned within 30 days along with the original invoice: 100% refund will be processed. [cite: 44]
• If the product is in unmarketable condition and returned within 30 days: No refund will be issued. [cite: 45]

Note: "Marketable" includes products that are intact, sealed, undamaged, and not under promotional, discontinued, or seasonal categories[cite: 46].

Exchange Policy

To request an exchange, the following must be submitted:

• Product Return/Exchange Form
• Original Invoice
• Product in original, marketable condition
• New product selected should be of equal or higher value

All exchanges must be requested within 30 days of the invoice date[cite: 47].

Refund Policy

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund[cite: 48].

If approved:

• Refunds will be initiated within 6–7 working days. [cite: 49]
• Refund will be credited either to the original payment method or bank account as per Company’s discretion. [cite: 50]
• No cash refunds will be provided. [cite: 51]

Shipping Costs

Return shipping charges must be borne by the Customer / Independent Distributor. Shipping costs are non-refundable[cite: 52].

Order Cancellation

• By the Company: Gofounder reserves the right to cancel any order due to reasons such as product unavailability, payment issues, or incomplete information. Refund will be processed as per Clause 5. [cite: 52, 53]
• By the Customer / Independent Distributor: If cancellation is requested before dispatch, the Company may accept it and refund the amount. If already dispatched, cancellation may not be possible. [cite: 53, 54]
• Recovery of Benefits: In case of promotional benefits or discounts used on a cancelled or returned order, Gofounder reserves the right to recover the value of such benefits before issuing a refund. [cite: 54]

Return Procedure

To return a product, follow these steps:

• Submit a duly filled Product Return Form.
• Attach the original invoice.
• Send the product to the Company’s registered office via courier or in person. [cite: 55, 56]

Return Address:
Gofounder Private Limited
B2, East Vinod Nagar, Near Gurudwara, New Delhi – 110078, India
Email: support@gofounder.in [cite: 57]

Additional Notes

• Return period is calculated from invoice date to the date the product is received at Adhishri’s office.
• Product Return Policy is not applicable to opened literature kits, samples, or promotional items. [cite: 58]
• PV (Sales Point) and commissions associated with returned products will be reversed in the next payout cycle. [cite: 59]
• Any excess payout due to PV-related benefits will be adjusted or recovered from future payouts. [cite: 60]

Restrictions

• Repeat return of the same product by a Customer / Independent Distributor within 30 days of repurchase is not allowed. [cite: 61]
• Certain products may be governed by additional return conditions mentioned on the website www.adhishri.in or specified at the time of sale. [cite: 62]

Contact & Support

If you have any questions regarding returns, exchanges, or refunds, feel free to contact:

Gofounder Private Limited
B2, East Vinod Nagar, Near Gurudwara, New Delhi – 110078, India
Website www.gofounder.in
Email: support@gofounder.in
Phone:..................... [cite: 63]

Before exploring our website, the general public is hereby informed that Gofounder Private Limited does not engage in any financial investment schemes, chit funds, or similar entrepreneurial ventures. [cite: 28]

We do not charge any subscription, enrolment fee, or registration / joining charges for becoming an Independent Distributor. [cite: 29]

We further clarify that Gofounder Private Limited is solely engaged in the lawful marketing and sale of products, primarily through word of mouth, demonstrations, and personal referrals. [cite: 30]

The Gofounder Compensation Plan, as published on our official website, is the only authorized income opportunity offered by the company. Any claims or representations of income beyond this plan made by Independent Distributors shall be considered unauthorized, and the company shall not be held responsible for such claims. [cite: 31, 32]

Please note, all content on this website originates in English. If translated versions differ in meaning, the English version shall prevail. [cite: 33, 34]

Gofounder Private Limited does not sell or trade in vouchers, discount coupons, or schemes of any nature. [cite: 35]

By accessing this website, you acknowledge and agree to the terms outlined above. [cite: 36]